TALKING

The survey data points out that a subject line showing the content is personalized to the recipient ’ s interests matters more than discount codes or sales .

The main reason people want to hear from brands more often is to snag regular or one-off special offers . In addition , our study found that email is still the number one preferred method for all types of brand communication , even over SMS .

Over the past year , email has played a key role in helping brands stay in touch with customers throughout a period of unprecedented challenges and uncertainty .

What do people expect from brand email communications ?

With an increase of emails in contacts ’ inboxes , maintaining good email engagement levels requires careful monitoring and dedication .

Of course , brand recognition is also an important factor in email effectiveness , but there is a balance to strike on how often to communicate with audiences .

It all starts with understanding what their customers ’ habits are , and then being able to effectively tailor email marketing campaigns to better reach them .

Almost 80 % of respondents want to hear from the brands they love at least once a week , and 52 % of them actually prefer receiving brand communications more than that .

We ’ re hopeful that the lessons from The Path to Email Engagement in 2021 study provides email marketers with information to better position their brand to stay in touch with its customers . p

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