NEWS
Gartner survey reveals over half of CIOs plan to increase full-time IT employees in 2021
margin , the primary factor driving IT talent strategies in 2021 . This is followed by the automation of business operations and increase in cloud adoption .
Overall , CIOs are much more likely to expand FTEs in newer , more-emerging technology domains . Growth in security personnel is necessary to reduce the risks from investments in remote work , analytics and cloud platforms . total of 55 % of CIOs plan to increase
A their number of full-time employees ( FTEs ) in IT in 2021 , according to a Gartner survey . They will predominantly focus staffing growth in automation , cloud and analytics platforms and remote work support .
“ The critical role IT played across most firms ’ response to the pandemic appears to have had a positive impact on IT staffing plans ,” said Matthew Charlet , Research Vice President at Gartner . “ The initial pessimism around the 2021 talent situation that many CIOs expressed mid-2020 has since dwindled .”
Among the CIOs surveyed , the need to accelerate digital initiatives is , by a large
Data centre , network , systems administration and applications maintenance are the most likely areas to see staffing decreases due to the shift towards cloud services .
“ While CIOs plan to hire more staff in several areas critical to meeting changed consumer and employee expectations , most will not be able to meet their planned talent strategy goals without also upskilling or refocusing their existing teams ,” said Charlet .
Avaya recognized as Partner of the Year in North America , EMEA and Latin America
Avaya , a global leader in solutions to enhance and simplify communications and collaboration , has been recognized by Verint as its North American Enterprise Partner of the Year , EMEA Partner of the Year and Latin American Partner of the Year . Avaya was singled out for its achievements in delivering innovation for customer engagement , and for outstanding collaboration in helping organizations achieve business goals , revenue objectives and growth .
Verint is a technology partner providing customer engagement solutions integrated into the Avaya OneCloud CCaaS contact center portfolio . Together , Avaya and Verint are delivering AI-based knowledge management to organizations worldwide , to enable better employee and customer experiences .
Avaya ’ s most recent accolades highlight the company ’ s innovation in cloud and AI :
• North American Enterprise Partner of the Year – Recognized for cloud-based deployments helping organizations bring new operational intelligence capabilities through CCaaS solutions that transform customer experiences .
• Partner of the Year , Latin America – Recognized for providing the best experiences for customers through solutions powered by AI .
• EMEA Partner Deal of the Year – Recognized for exemplary performance in project wins , consulting , cloud transition and customer engagement .
Steven Spears , Executive Vice President and Chief Revenue Officer , Avaya , said : “ The Avaya-Verint partnership has been at the forefront of delivering exceptional experiences for over 16 years , helping organizations meet and exceed customer expectations with engaged and knowledgeable staff , and building stronger brands as a result .”
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