COUNTRY FOCUS : CARIBBEAN client while providing a multi-channel tool to follow up on any request . In short , this solution seeks efficiency and improvement in customer service .
Oracle Service
Oracle Service provides the ability to predict the need for a service , automate processes and deliver personalized responses , while balancing self-service and assisted customer service models .
It offers powerful and intelligent field , B2B and B2C solutions that allow customers to receive the service they want , when and where they need it .
Offer the right service anywhere and anytime
Oracle Service allows users to balance self-service and assisted customer service to build meaningful relationships across their customers ’ preferred communication channels .
Automate and expand customer service
It also provides users with the ability to enhance CX through predictive service capabilities with AI technology , process automation and personalized responses designed for specific customers at the exact moment they need it . With Oracle Service , users can simultaneously optimize their customer service strategy and accelerate business transformation .
Simplify the human side of customer service
Oracle Service allows users to eliminate complexity for their contact center agents and field service technicians . Through unified applications , prescriptive and intuitive user interfaces , and the power of AI , organizations ’ customer service teams can focus on building stronger relationships and delivering a better overall customer experience .
Strengthening external service teams
Delivering a seamless , personalized and always-on customer service experience through a variety of digital tools , allowing service agents to focus on the most complex or scaled issues .
Oracle Field Service deepens customer communication , reduces no-shows , improves ontime arrival and ensures problems are fixed right , the first time . It improves the entire external service management process with a comprehensive solution that increases visibility and productivity .
Oracle Advertising and Customer Experience ( CX )
This solution makes every customer interaction important by connecting all of a user ’ s business data through advertising , marketing , sales , commerce and service . Oracle Advertising and Customer Experience ( CX ) offers a set of connected applications that goes beyond traditional CRM to help users create , manage , serve and nurture long-lasting customer relationships . Users can create a complete view of their customer and all interactions , no matter how , when , where or with whom they interact .
Users can empower their entire company to deliver exceptional customer experiences , from acquisition to retention and everything in between . p
To further improve the experience of its users and offer a service with a greater degree of personalization , Banco Promerica implemented Oracle Service .
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