CASE STUDY
WITH DYNATRACE , WE ’ RE ABLE TO CUT THROUGH THE DARKNESS TO MAKE SENSE OF OUR COMPLEX ENVIRONMENT , GAINING RICH INSIGHTS INTO HOW
WE CAN OPTIMIZE THE CUSTOMER EXPERIENCE .
• Greater cross-team collaboration : Everyone in IT at Park ‘ N Fly has access to Dynatrace , with teams using it to continuously optimize the customer experience and to analyze the success of new code being deployed into production . The business team also has access and uses Dynatrace to understand the impact of performance on business outcomes and to see how IT is adding value .
• Increased speed of innovation : Dynatrace enables a fail-fast approach at Park ‘ N Fly and has been instrumental in the launch of two key new customer-facing features for its mobile app – ‘ Come Get Me ’ and ‘ Shuttle Tracker ’. It gives the team confidence to try new things to improve customer experiences and fall back quickly if there is a problem , instead of spending days or weeks looking to understand the business impact of their change . The AI-assistance from Dynatrace has helped Park ‘ N Fly accelerate its development cadence by 29 % on average and deliver 43 % more story points during its busiest two-week sprint .
• Full-stack observability : With Dynatrace , Park ‘ N Fly gains code-level insights into its cloud environment to help its digital team optimize the customer experience . The team no longer needs customers to tell Park ‘ N Fly where improvements are needed – by pinpointing any struggle points proactively , the team can ensure every user experience matters and act on any lessons learned to deliver further improvements for future users .
“ Working without Dynatrace is like going cave diving without a light – we ’ re just not able to see what ’ s around us and don ’ t have a map of our environment ,” Schirrmacher continued . “ With Dynatrace , we ’ re able to cut through the darkness to make sense of our complex environment , gaining rich insights into how we can optimize the customer experience .
“ It also gives me more time to help mold and train my team . As a manager , I simply don ’ t have time to go digging through data to debug code , but because Dynatrace offers precise answers , I don ’ t need to don my detective hat . Instead , I can work more collaboratively with my team to optimize the customer experience and look at training that can help them to meet their own personal objectives .” p
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