INDUSTRY WATCH
OUR PARTNERSHIP WITH SCOTIABANK REINFORCES THE BANK ’ S COMMITMENT TO TECHNOLOGY AND TO DELIVERING UNIQUE INITIATIVES TO ITS CUSTOMERS AROUND THE WORLD .
Scotiabank and Google Cloud have announced a strategic partnership to deepen the bank ’ s cloud-first commitment and accelerate its global data and analytics strategy .
As a Scotiabank trusted cloud partner for data and analytics , Google Cloud will help create a more personal and predictive banking experience for Scotiabank customers in the Americas and across the globe . its engineers and data scientists with Google AI solutions such as Natural Language Processing , voice and vision capabilities to help the bank automate document processes and onboarding – ultimately improving customer interactions .
• Unify data silos across the organization : The migration of data to Google Cloud will help remove data silos within the bank , uncovering previously hidden insights that will allow the bank to provide better financial advice to its customers .
“ With this year ’ s win of the Innovation in Data award from The Banker , Scotiabank is a recognized global innovation leader that is using technology to truly enhance the customer experience ,” said Phil Thomas , Executive Vice President , Customer Insights , Data and Analytics , Scotiabank .
“ By incorporating Google Cloud ’ s innovative data , analytics and AI solutions , we ’ ll be able to attract new talent across the globe , continue our momentum , and further accelerate our high impact , customerfocused initiatives .”
This partnership builds on the significant progress Scotiabank has made on its cloud strategy over the last several years . By moving its customer data on to Google Cloud and leveraging its leading data analytics and AI solutions , Scotiabank will be able to :
• Leverage data for predictive offers : The bank will be able to process data faster , understand customer sentiment insights and deliver relevant offers in a timely manner . Using Google Cloud ’ s Machine Learning models , Scotiabank can reduce the time spent predicting customer offers from 14 days to just hours .
• Improve customer interactions through AI : Through this partnership , Scotiabank is empowering
“ Consumers all over the world expect an increasingly personalized banking experience .
“ Our partnership with Scotiabank reinforces the bank ’ s commitment to technology and to delivering unique initiatives to its customers around the world ,” said Kirsten Kliphouse , President , North America , Google Cloud .
“ Leveraging the cloud to remove data silos and tapping Google Cloud data and analytics tools will amplify the bank ’ s abilities to quickly deliver a predictive customer experience and create the bank of the future .”
As a Scotiabank trusted cloud provider , Google Cloud will enable Scotiabank to run sensitive workloads in a highly secure cloud environment , while complying with the bank ’ s security control objectives .
“ The Google Cloud partnership for data and analytics will enable a significant improvement in speed , sophistication , and ubiquity of insights and automation through parallel processing and streaming data ,” said Grace Lee , Senior Vice President and Chief Analytics Officer , Scotiabank . “ This transformation will undoubtedly improve the customer experience and the bank ’ s efficiency globally .” p
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