CIO magazine for the North America region . This month ’ s cover features Nabil

Malouli , Global VP of e-Commerce , DHL . cloud , and how Sonrai Security and the Sonrai Dig platform is central to the World Fuel Services cloud security operating model . There ’ s much more to discover about this story on p61 .

He tells us how digitalization and automation is impacting the logistics sector and how e-commerce will change in the years to come . He explains how the logistics industry is at the center of Digital Transformation and discusses deploying digitalization on a global scale .

In this month ’ s Talking Business , Boston-based Mark Smith , VP of Digital Engagement Solutions at CSG , tells us about the opportunities for organizations to drive excellent customer experiences across their business and provides some insightful predictions for 2022 .

“ We have been speculating on the issue of digitization for several years ,” he says . “ We have more than 2,000 projects at the corporate level that include robotics , autonomous vehicles , AI and AR .

“ Competition for the attention and loyalty of customers has meant that companies increasingly shift their focus towards supplying new , unique experiences for them to enjoy ,” he says .

“ We see that there is not only a technological revolution occurring but also a psychological one in adapting to changing needs and the requirements of consumers .” You can find out more about his opinions by turning to p56 .

“ To be able to provide the best customer services and compete in a highly competitive landscape , business leaders will have to shift their focus to create unrivalled customer experiences : ‘ good enough ’ won ’ t cut it any longer .” For more on this turn to p66 .

Elsewhere , we take a look at how cloud migration can happen securely so organizations can survive the move to hybrid working .

Shawn M Bowen , CISO of World Fuel Services , tells us how the company – as one of the world ’ s leading energy companies – managed to embed security as a foundation for its large-scale migration to the public

Don ’ t forget you can read daily news updates at www . intelligentcio . com / north-america /.

I ’ d like to wish you a good month ahead and please enjoy the read !

Mark Bowen Editor

www . intelligentcio . com INTELLIGENTCIO NORTH AMERICA 7