Intelligent CIO North America Issue 02 | Page 28

INFOGRAPHIC

The race to customer leadership in retail Digital Transformation

Retailers are racing to adopt Edge Computing and customer-facing technologies to enhance the customer experience . Vertiv and global media company , DataCenterDynamics , interviewed 50 managers and executives from the world ’ s largest retail companies to profile the progress of retail Digital Transformation .

The interviews carried out by

Vertiv and DataCenterDynamics profiled the progress of retail Digital Transformation . It showed some key findings . Edge Computing is going to grow over the next two years with companies turning to cloud hosting for capacity , with a 33 % greater adoption for data center capacity supporting stores and a 87 % greater adoption for data center capacity supporting distribution centers .
In the next two years , the data center footprints will change , as there will be an expected 20 % increase for online retail , a 10 % increase for distribution , a 27 % decline for corporate activities and just a 0.9 % decline for in-store activities .
All of the respondents said that online is more critical and a large proportion , 91 %, said distribution is more critical , while just 23 % said in-store is more critical .
Of the retailers questioned , 26 % are nascent , which means they are lagging in Digital Transformation .
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