CASE STUDY
Norton Healthcare is a leader in
serving adult and pediatric patients throughout Greater Louisville , Southern Indiana , the Commonwealth of Kentucky and beyond .
The hospital and health care system is Louisville ’ s fourth largest employer , with
14,600 employees , and provides care at more than 250 locations throughout Kentucky and Southern Indiana .
The Louisville-based not-for-profit system includes five Louisville hospitals with 1,837 licensed beds , seven outpatient centers , 14 Norton Immediate Care Centers , more than
14,600 employees , nearly 1,000 employed medical providers and approximately 2,000 total physicians on its medical staff .
Mitch Bryant is the Information Services Production Support Manager and is responsible for managing the Service Center , including ITIL and ITSM tools .
IT ’ S SO IMPORTANT TO HAVE SOMETHING THAT IS EASY FOR THE CUSTOMERS TO USE , AND BEYONDTRUST ACCOMPLISHES THAT FOR US .
“ We went from roughly 30 providers that could provide telehealth services to 1,800 in a matter of a few weeks . We were not used to supporting thousands of new telehealth visits , but BeyondTrust helped us keep up with the sudden increase in demand to support these services . Having a tool that is easy-to-use for our physicians and clinical staff is extremely important and BeyondTrust provides just that ,” Bryant said .
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