CASE STUDY had a match for their cloud-first vision . “ Mimecast just fits right in . You really manage it more towards IT applications and service offerings , not the hardware behind it ,” said Hart .

The Cushman & Wakefield team uses a combination of Mimecast products to meet its information security needs , including an Application Programming Iinterface ( API ) to assist in onboarding and offboarding employees , and Internal Email Protect ( IEP ). “ Mimecast IEP provides a quick way to identify a suspicious email and delete it ,” said Amarasingha . “ And if an email turns out to be a false positive , we can quickly restore the deleted message .”

Customer outcome

“ We don ’ t want the burden of managing servers ,” said Erik Hart , Chief Information Security Officer Cushman & Wakefield . “ If you grow or shrink – you ’ re stuck with that same infrastructure , which may not always be what you need .”

With email being the global commercial real estate company ’ s primary form of communication , it must be protected at all costs . “ Email presents the largest risk for threats like phishing , and with more people working remotely than ever before , it ’ s even more critical to protect our email communications ,” said Hart . “ That ’ s why we turned to Mimecast .”

Customer vision

Hart ’ s information security team required a solution that would go a step further than just monitoring email . “ We needed a way to make sure good emails get delivered and bad emails don ’ t hit an employee ’ s inbox ,” said Chan Amarasingha , Cushman & Wakefield ’ s Platform Architect for Messaging .

On-demand support is critical . “ Our global platform is often changing through mergers and acquisitions . We need partners that can scale with us and stay flexible – that are just a phone call away whenever we have to add users to the system ,” said Hart .

Customer strategy

Years into their partnership , Cushman & Wakefield continues to rely on Mimecast for information security innovation . “ We ’ re now using DMARC Analyzer to see who is receiving emails from our brand and can use that information to identify partners or threats ,” said Amarasingha . “ DMARC recently helped us diagnose a marketing tool issue with email delivery problems that could have prevented converting prospects into clients .”

We spoke to Erik Hart to gain further insight into how the end-user utilized Mimecast ’ s solution to enhance business operations .

Can you tell us more about your role at Cushman & Wakefield and about your responsibilities as CISO ?

I am Global CISO for Cushman and Wakefield . So , all of our cybersecurity as well as our IT controls initiatives are my responsibility .

What trends have you seen in the email security space over the last year or so and how has this impacted your operations ?

There are a couple of trends we ' re seeing in the email security space : number one is an increase in various phishing techniques – one aspect is trying to get people to either download or click on something , get access to their computer and thus move throughout the organization .

I think the bigger trend we ' re seeing is a lot of these email fraud problems that are going on where it ' s a domain that may look similar and not necessarily trying to get somebody to download or install something but take operational action to do something .

Once Cushman & Wakefield ’ s information security team members looked into Mimecast , they knew they

We ' ve seen this with a number of clients where their email systems have been compromised and different

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