FEATURE : CIO PRIORITIES average people rather than hackers , performed through virtual assistants .
Gartner predicts that by 2025 , 37 % of customers will try using a virtual assistant to interact with customer service on their behalf ; for example , by waiting on hold for them . These legitimate interactions using virtual assistants will pave the way for protests . By 2024 , citizens will shut down a Fortune 500 company ’ s contact center through Denial-of-Service attacks launched by virtual assistants .
4 . Through 2025 , powerhouse cloud ecosystems will consolidate the vendor landscape by 30 % leaving customers with fewer choices and less control of their software destiny
The largest cloud service providers ( CSPs ) are creating ecosystems whereby they , and preferred independent software vendors ( ISVs ), offer a range of pre-integrated and composable services . CSP ecosystems offer the potential for significant productivity gains from
www . intelligentcio . com INTELLIGENTCIO NORTH AMERICA 41