CIO magazine for the North America region . This month ’ s cover features Sathish Muthukrishnan , Chief Information , Data and Digital Officer at Ally Financial .

He tells us how Ally has deployed Zoom to enable an agile , digital-first approach that improved customer and employee experience alike .

“ The relationship that we have with our customers is based on trust , and security plays a massive role in creating the trust because our customers are not coming in and seeing us . Everything is digital ,” Muthukrishnan said .

“ I appreciate the fact that we can introduce the level of security that is required for our operations with Zoom . The flexibility and configuration , from a security standpoint , that Zoom offers is beneficial to us and how we operate . We create our relationships based on trust with our customers and security is a critical enabler of that .” You can find out more details about the project by turning to p56 .

Elsewhere , we take a look at how Birmingham in Alabama is protecting city services with Veeam .

When Birmingham ’ s IT team began to lose confidence in the two backup solutions protecting city services , it immediately searched for a replacement and decided to select Veeam .

“ Veeam gives us a documented business resumption plan – something that wasn ’ t possible with the legacy solutions because they didn ’ t offer visibility like Veeam monitoring and reporting ,” said Darryl Burroughs , Deputy CIO of Infrastructure Operations for the City of Birmingham .

“ The Veeam solution is consistently reliable , and so are the Veeam people .” There ’ s much more to discover about this story on p61 .

In this month ’ s CIO Opinion , Don Boxley , CEO and Co-Founder , DH2i , considers three components that the best DR strategies should incorporate .

“ The reality is that the perfect DR architecture can appear so out of reach that it seems almost mythical – and it may feel totally unattainable to many companies ,” said Boxley .

He offers three components that the best DR strategies should incorporate . Turn to p44 to find out what these are .

Don ’ t forget you can read daily news updates at https :// www . intelligentcio . com / north-america /.

I ’ d like to wish you a good month ahead and please enjoy the read !

Mark Bowen Editor

www . intelligentcio . com INTELLIGENTCIO NORTH AMERICA 7