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Problems which reveals the startling lack of understanding IT has around employee adoption and usage of applications .

A proportion ( 22 %) of IT executives surveyed claimed that ‘ total software spend ’ was their most pressing issue alongside 13 % who reported ‘ Shadow IT ’ ( employee use of unapproved apps and services ).

Despite these top priorities , IT decisionmakers are roughly aware employees use between 11 – 50 applications every day but were unsure how many of those were in active use and how many seats ( licenses ) were available .

Only 5 % of respondents reported having complete visibility into the total number of employees that adopt and use companyapproved applications .

This is leaving roughly 95 % of IT leaders in the dark wondering whether their employees use the tools they ’ ve been provisioned .

“ Set aside the security concern for Shadow IT – this creates a lot of spending waste on unused licenses ,” said Yassine Zaied , Chief Strategy and Marketing Officer at Nexthink .

“ At a price of US $ 100 per application license for 10,000 licenses , if 500 employees aren ’ t using their license seats , that ’ s almost a million dollars each year that could be taken back and reallocated . Software licenses can easily eat large portions of an IT budget unnecessarily , which is why IT needs the visibility to see this and take appropriate action .”

This report was sourced by Gartner Peer Insights , which surveyed 200 IT executives in North America and EMEA to understand the software landscape at their organizations , which issues they face and how leaders can better manage overspending in a tight economy .

Additional key findings from the report :

• Third-party SaaS and custom web apps account for the vast majority of IT troubleshooting – when asked ‘ how accurate is the following statement : third-party SaaS or custom web application issues account for the majority of our employee IT troubleshooting ’, a large number ( 75 %) reported somewhat accurate or very accurate .

• To quantify how long it takes them to resolve those incidents ( desktop vs . web applications ) – 70 % reported it takes their teams between six to 24 hours to fully resolve a single employee issue , whether it ’ s a desktop or web application problem .

• 85 % strongly agree or agree that IT leaders want to cut / optimize software license spending but are concerned about impacts on employee productivity .

• When it comes to mergers and acquisitions , only 6 % of IT leaders feel highly confident that they can balance consolidating employee hardware and application licenses with improving productivity . p

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