CASE STUDY
United Airlines operates the most comprehensive global route network among North American carriers . United is bringing back its customers ’ favorite destinations and adding new ones on its way to becoming the world ’ s best airline .
In 2022 , United kicked off the launch of its largest transatlantic expansion in its history and it is making its fleet bigger and better than ever by adding up to 200 widebody planes – the largest order by a US carrier in commercial airline history .
“ We wanted to concentrate more on innovation and moving things to the cloud ,” said Ratna Devarapalli , Director of IT – Architecture , Platform Engineering and DevOps , United Airlines . “ We also wanted to ‘ shift left ’ and put governance in the hands of developers during the build process .”
When looking at its internal development process , the company quickly saw the need for more innovation that would enhance its current tools , skills , people and culture .
United ’ s 80,000-plus employees are on a mission to do good in the air and on the ground , working to make the world a happier , greener , more inclusive and more fascinating place .
As part of the United Next strategy , United aims to move 80 % of its workload to the cloud on Amazon Web Services ( AWS ).
“ Our legacy tools required a lot of manual configuration and we had long wait times because they took too much time to commit the code , create an image and deploy it to an environment ,” said Raji Koppala , Senior Manager , DevOps , United Airlines .
“ We had some automation , but it couldn ’ t keep up with process , security and compliance changes . Plus ,
HARNESS GIVES US TEMPLATED GOVERNANCE TO ENFORCE
ORGANIZATIONAL STANDARDS WITHOUT DEVELOPERS EVEN
REALIZING A POLICY HAS CHANGED .
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