NOW WE ’ VE IMPLEMENTED INFOR ’ S FULL SUITE OF SOLUTIONS , WE CAN EFFECTIVELY AND EFFICIENTLY MANAGE THE GUEST EXPERIENCE AT EVERY TOUCHPOINT .
INDUSTRY WATCH
NOW WE ’ VE IMPLEMENTED INFOR ’ S FULL SUITE OF SOLUTIONS , WE CAN EFFECTIVELY AND EFFICIENTLY MANAGE THE GUEST EXPERIENCE AT EVERY TOUCHPOINT .
globally to go live with all five : HMS , Infor Sales & Catering ( SCS ), Infor EzRMS Revenue Management , Infor Table Reservations Solution ( TRS ) and Infor Point of Sale ( POS ) across all of its properties .
Having used Infor EzRMS since 2015 , Oostwegel Collection was impressed with its functionality as well as the customer service and support from Infor . The business started to explore other Infor hospitality solutions as part of its strategy to not only replace its incumbent on-premises property management solution ( PMS ) but to try to secure a single vendor for all its hospitality management systems .
The full suite of solutions provides a single , fully integrated platform for the group , linking with other business systems to ensure data consistency and integrity across the organization . The business can now view data across Infor solutions , which has led to significant efficiencies in data management .
“ The excellent support we received and still are receiving from the Infor Support team encouraged us to explore the other hospitality solutions Infor has to offer ,” said Camille Oostwegel , Owner and Managing Director of Oostwegel Collection . “ Now we ’ ve implemented Infor ’ s full suite of solutions , we can effectively and efficiently manage the guest experience at every touchpoint . The multi-property functionality gives us full control and visibility across the entire business at any moment in time .”
Infor has worked alongside partners Adyen and Annoncer to deliver additional , integrated capabilities to Oostwegel Collection .
Adyen will provide end-to-end payments capabilities , data-driven insights and local payment methods in a single global solution for the group , simplifying payments that are underpinned by watertight security and a single support team for the entire payment process .
Infor was seen as the only vendor offering the full range of solutions providing the functionality Oostwegel Collection was looking for – and all in the cloud , which was crucial for the business .
Annoncer ’ s advanced kitchen display system ( KDS ) and intuitive interface will enable seamless digital communication between the dining rooms and kitchens of the group ’ s many restaurants , meeting the high standards of top chefs and restaurant managers , supporting everything from diner profile information to allergy requirements and even employee breaks .
The Oostwegel Collection project team worked alongside the team at Infor to ensure the smooth implementation of the solutions to suit the particular needs of all the hotels and restaurants in the group .
“ As Oostwegel Collection has demonstrated , choosing a single vendor for a suite of solutions is proving to be the ideal approach ,” said Stan van Roij , VP of sales for Infor Hospitality . “ Our market-leading solutions deliver the functionality needed to enhance the guest experience at every opportunity , as well as the crucial business insight that hospitality businesses need to stay one step ahead in such a competitive market . We work alongside our customers to ensure our systems address the specific challenges they face , delivering excellent solutions underpinned by experience , expertise and outstanding support .” p
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