NEWS
Fujitsu to provide Cargotec with global workplace and infrastructure IT services
leveraging Fujitsu ’ s interactive AI virtual agent solution for IT operations inquiries from its own employees .
“ We chose Fujitsu because it is important to us to increase our end-user satisfaction by improving their services and service experience . At the same time , we wanted to increase process efficiency and enduser productivity by better service quality and increased automation across all the processes ,” said Soili Mäkinen , Cargotec Senior Vice President of Sustainable Business Development .
Fujitsu will provide Finland-based Cargotec workplace and infrastructure IT services globally by October 2023 .
As announced , the portfolio will include user-experience focused , data-driven IT services to digitally transform Cargotec ’ s global interests – which include the USA .
As outlined on an earlier agreement , Fujitsu also provides workstations to Cargotec – a leading provider of cargo and load handling solutions with 11,700 employees and operations in more than 100 countries . Cargotec ’ s new service desk , one of the IT infrastructure services provided by Fujitsu , will digitize its support contact services by
Describing Cargotec as a global market leader in its field , Hanna Kivelä , Managing Director , Vice President , Fujitsu Finland Oy , said :
“ Through our services we are able to do close collaboration with Cargotec to help them achieve their sustainability goals by building resilient infrastructure and increasing well-being .”
US and UK ‘ Data Bridge ’ to extend the Data Privacy Framework
The US and UK will create a ‘ data bridge ’ as an extension to the Data Privacy Framework which is set to facilitate the free flow of personal data between the two countries .
The new ‘ data bridge ’ will speed up the delivery of data enabled services to the US which reached GBP £ 79 million in 2021 , making up 93 % of the UK ’ s services exports .
International data transfers hold a prominent place in modern day business transactions ; however , red tape currently holds back the partnership between the two countries meaning UK businesses must-have costly contract clauses in place to ensure protection and compliance when sending personal data .
The two nations hope to speed up processes for businesses , reduce costs and increase opportunity making it easier for British businesses to operate and trade internationally while meaning US companies who are approved will be able to receive UK personal data .
Sridhar Iyengar , Managing Director , Zoho Europe , said : “ Data has become one of the most valuable resources for businesses yielding huge benefits from informing strategic decision-making , to forecasting , to addressing operational inefficiencies , to customer preferences and much more .”
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