CIO OPINION
With the right approach , technologies , and skills Generative AI will be a game-changer for the telecommunications industry .
Matt Sanchez , Global Chief Data and AI Officer at Tecnotree and Vice Chairman at the Responsible AI Institute
Generative AI in the telecommunications industry : innovation , transformation and risks
Matt Sanchez , Global Chief Data and AI Officer at Tecnotree and Vice Chairman at the Responsible AI Institute , on the ‘ game changing ’ potential Generative AI holds for telecommunications companies .
Generative AI is the most exciting breakthrough in the ever-evolving field of AI . In telecommunications , Generative AI can be used to create content and insights that enhance customer experience , accelerate sales , improve operations and impact numerous key performance indicators ( KPIs ) like revenue , costs and customer satisfaction . It can bring about transformational changes and help telcos realize some of the promise of AI .
Generative AI Use Cases in Telecommunications
There are many business processes that stand to be enhanced with Generative AI .
Personalized customer experience and engagement , key for brand differentiation in an increasingly competitive marketplace , is one example .
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