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Delivery of joint solutions upgraded with generative AI capabilities for critical uses cases comes with plans to train and skill 10,000 consultants .
AWS and IBM expand relatio bring Generative AI solution dedicated expertise to clients
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AWS and IBM are expanding their relationship to help more mutual clients operationalize and derive value from generative Artificial Intelligence ( AI ). As part of this , IBM Consulting aims to deepen and expand its generative AI expertise on AWS by training 10,000 consultants by the end of 2024 ; the two organizations also plan to deliver joint solutions and services upgraded with generative AI capabilities designed to help clients across critical use cases .
AWS and IBM Consulting already serve clients across a variety of industries with a range of AI solutions and services . Now , the companies are enhancing those solutions and services with the power of generative AI designed to help clients integrate AI quickly into business and IT operations building on AWS .
Both plan to start with these specific solutions :
• Contact Center modernization with Amazon Connect – IBM Consulting worked with AWS to create summarization and categorization functions for voice and digital interactions using generative AI which are designed to allow for transfers between the chatbot and live agent – providing the agent with summarized details that expedite resolution times and improve quality management .
• Platform Services on AWS – Initially introduced in November 2022 , this offering is newly upgraded with generative AI to better manage the entire cloud value chain including IT Ops , automation and platform engineering . The new generative AI capabilities give clients tools to enhance business serviceability and
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