INTELLIGENT BRANDS // Software for Business
Spinnaker Support unveils services update to further enhance third-party software offer
Third-party software support leader introduces three key new features focused on security , AI and interoperability .
Spinnaker Support says a ‘ significant update ’ to its services portfolio is a response to growing customer demand . The update is pitched as offering enterprises greater control over their software support and managed services strategies .
In addition , Spinnaker is highlighting The Ultimate Support Guarantee ( USG ), an industry-first agreement designed to mitigate the perceived risks associated with switching away from Oracle or SAP support .
As part of the company ’ s most significant services upgrade to date , there are three key features for new and existing customers , all included within Spinnaker ’ s third-party software support package at no additional cost :
• Spinnaker Shield – enables IT leaders to strengthen their organization ’ s security posture and proactively respond to the constantly evolving security landscape .
• Spinnaker Intelligence – an AI / ML tool that assists with rapid issue resolution . Leveraging a vast quantity of anonymized historical data .
• Spinnaker Link – frees enterprises from vendor interoperability restrictions by enabling them to deploy interoperability solutions specific to the organization ’ s unique IT environment . with vendors – to focus on other pressing IT needs and Digital Transformation projects .
USG is Spinnaker ’ s guarantee for new customers and is said to address the top concerns , including legal compliance , security , interoperability , license issues or technical issue coverage .
Matt Stava , CEO , Spinnaker Support said the update demonstrates ‘ unwavering commitment ’ to a growing roster of existing customers .
USG also encompasses Spinnaker ’ s commitment to providing enterprises with the highest standard of service .
“ It also serves to make enterprises across the globe aware that there are alternatives when it comes to software support – alternatives that can enable them to Drive their organizations forward . This marks a shift in how we communicate the delivery of our solutions to enterprise customers to date .”
Spinnaker Third-Party Software Support is pitched as allowing enterprises to assume control of their IT roadmap .
By trusting Spinnaker to handle software support across their Oracle and SAP environments , organizations fare to be able free up valuable capital – Spinnaker says it can deliver savings of up to 62 % compared
Should Spinnaker fail to deliver the services agreed , or organizations would like to return to Oracle or SAP-provided support , Spinnaker will facilitate the return – including covering associated costs as outlined in the USG .
“ I ’ m very proud of our Ultimate Support Guarantee , a first in the industry , and the way it offers business leaders the peace of mind they deserve when deciding to move away from the support provided by their software vendors ,” said Stava .
With a 96.3 % overall customer satisfaction rate , Spinnaker says it stands by its customers and record of service . p
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