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Enterprises are already using conversational AI as a thin UI layer , allowing employees and customers to interact directly with digital teammates that I call intelligent digital workers ( IDWs ).
These IDWs can use all forms of data across an organization – often leveraging generative AI to mine unstructured data .
IDWs can draw from a shared library of skills that can be customized to create personalized experiences .
Whether building from scratch or restructuring existing systems , creating the requisite ecosystem for this kind of activity requires a lot of work .
I ’ ve spoken with far too many CIOs who think that giving their workforce sanctioned access to an LLM will open the floodgates of automation .
We ’ ve already seen that people are indeed leveraging the strengths of generative AI to write emails , summarize content and test code , but these are relatively limited use cases in terms of the kind of productivity enhancement that conversational AI can deliver with the proper long-term strategy in place .
Multiple enterprises have implemented such strategies and seen firsthand the immediate effect of getting everyone within an organization involved in the process of designing and evolving automations . This strategy also has the long-term effect of fostering a budding awareness of an organization within the technology ecosystem , setting the stage for conversational AI to survey all the data and read or listen to all forms of communication .
The technology ecosystem that ’ s grown within the organization maps this information to skills that lead to improved experiences with employees and customers .
From minute to minute , IDWs can know what the organization knows , eventually understanding its operations along vectors that humans might not even be aware of .
This is the organizational AGI I see on the horizon .
None of this is to imply that organizational AI will suddenly realize its survival depends on eliminating humans . In fact , the formative activity within an ecosystem that ’ s growing toward organizational AGI is human-led and human-fed .
76 INTELLIGENTCIO NORTH AMERICA www . intelligentcio . com