CIO OPINION
GenAI rapidly advancing , many organisations will want to know they have the best tools in place and avoid risks from potentially insecure , non-compliant or just poorly performing tools .
Sandboxing , deploying internal tools or being open with customers where offered services are beta , are viable paths . But before these steps , an organisation should have a set of principles and a roadmap to plan how it will move at the right pace . Proper planning starts the journey leading to competitive advantage . Yet the risk of moving too slowly is often top of mind as AI products gain fame and consumers become more familiar and accepting .
There are automation and intelligent AI workflows for IT , financial operations , sales , marketing and customer support that can be started with low risk . They can run in parallel with existing systems to test and evaluate . These can immediately help free up humans to add more value to customer-facing interactions .
Chatbots and agents help guide customers through the contact process and are becoming very smart . Indeed , customers are coming to expect and enjoy these tools – if they work as promised . Many queries fall into broad types . With the right large language models supporting customers , most natural language queries can be answered instantly . This saves staff for the creative , challenging requests where empathy and humanity matter .
There are AI tools that don ' t require any integration , such as those that support improved writing , for the sales and marketing team in particular , or document understanding tools to help digest pages of information to quickly find an answer .
These solutions provide limited and testable outputs . They speed up actions which take humans a long time or careful checking . Tasks like dictation , transcription , and calculations aren ’ t fun for people to do , but important to get right .
www . intelligentcio . com INTELLIGENTCIO NORTH AMERICA 45