COUNTRY FOCUS : CARIBBEAN
Qtrac ’ s advanced queue management platform critical part of DPM ’ s holistic , end-to-end CX offerings .
Qtrac Partners with DPM to customer experience technol and the Caribbean
Qtrac has partnered with Diversified Purchasing Management to expand the company ' s global footprint into Puerto Rico and the Caribbean . The partnership will focus on delivering technology to businesses in these markets that have high amounts of foot traffic and customer interactions .
“ DPM ' s in-depth understanding of the Puerto Rican and Caribbean markets will be invaluable for Qtrac in terms of navigating local regulations , cultures and business practices ,” said Qtrac ' s Strategic Partnership Director , Lorenzo Brizzi . “ In addition , we are excited by the opportunities this collaboration will bring in terms of fostering product innovation and enhancing our ability to provide excellent customer support to these markets .”
Sectors expected to benefit most from this partnership include :
• Retail : These would include stores of all sizes , from small local shops to large retail chains , which require efficient customer flow management to enhance the shopping experience .
• Healthcare : Hospitals , clinics , and other healthcare providers can benefit from queue management solutions to reduce wait times and improve the patient experience .
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