COUNTRY FOCUS : CARIBBEAN
Republic Life Insurance goes live as Caribbean ’ s first digital , direct-toconsumer insurer
Sapiens ’ solutions have enabled Republic Life Insurance to become the first Caribbean insurer to provide a fully digital , direct-to-customer offering .
The digital-by-design process allows consumers to acquire life insurance policies , with point-of-sale decisioning and policy service through the customer portal .
The solution will also allow Republic Life Insurance to launch new products quickly and meet the ongoing administrative needs of customers , ensuring exceptional service , which will accelerate their growth and expansion in the marketplace .
“ Our main objective was to disrupt the life insurance market whilst offering an enhanced customer experience and create an entirely digital insurance company . Sapiens ’ state-of-the-art , digital insurance platform empowered us to be the first Caribbean insurer to achieve that and we were able to implement within 11 months ,” said Robert Soverall , Managing Director , Republic Life Insurance .
“ What really stood out is Sapiens ’ innovative customer portal and their dedicated implementation and technical support teams who fully share our vision for success .”
“ We are delighted to enable Republic Life Insurance to make a historic impact in the Caribbean life insurance market with the region ’ s first fully online , digital customer experience ,” said Roni Al-Dor , Sapiens President & CEO .
“ This ground-breaking insurance launch exemplifies Sapiens ’ commitment to deliver best-in-class solutions and a mutually rewarding team experience . We are confident that Republic Life Insurance has the tools in place to reduce the insurance / protection gap through innovative customer experiences .” p
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