INTELLIGENT BRANDS // Software for Business

ServiceNow to integrate Boomi ’ s industry-leading API Management capabilities with Automation Engine for complete visibility across a user ’ s API landscape and enhanced governance .

In addition , as a key customer of ServiceNow , Boomi will use ServiceNow App Engine to deliver streamlined customer support and improved self-service .

ServiceNow will also integrate Boomi ’ s nextgeneration and industry-leading Application Programming Interface ( API ) Management capabilities with Automation Engine for complete visibility across a user ’ s API landscape and enhanced governance .

Enterprises today struggle with timeconsuming manual processes and a patchwork of isolated systems , creating data silos , slowing down innovation and impacting customer experiences .

Stats show some 12 % of organizations connect customer data between departments ; however , AI is proving to be a catalyst of connection and collaboration to improve and accelerate operational efficiency at scale .

Boomi ’ s use of the Now Platform and ServiceNow ’ s AI-powered TPSM offering will transform its customer support and expand self-service .

Through ServiceNow ’ s unified platform , Boomi will eliminate silos and simplify internal processes to drive better , faster , and more efficient collaboration while helping reduce manual work through intelligent automation .

Boomi will also use ServiceNow ’ s App Engine to build workflows into its Master Data Hub , its cloud-native data management platform , for a simplified , more intuitive user experience .

“ As customer expectations evolve , businesses require simple , agile , and easy to use solutions to meet those needs ,” said Paul Fipps , President , Global Industries and Strategic Growth , ServiceNow .

“ We ’ re thrilled to be working with Boomi to help them revolutionize their customer experience with the Now Platform and to collaborate on innovations that will advance business automation . By combining Boomi ’ s industry-leading API Management with ServiceNow ’ s suite of intelligent automation solutions , we ’ re also bringing an even more robust toolset to creators and app developers .”

Steve Lucas , CEO , Boomi , said : “ Simplifying and streamlining complex business

processes is at the core of what Boomi aims to achieve for our customers .

" By integrating our intelligent Integration and Data Hub platform with ServiceNow ’ s powerful automation solutions , we ' re able to deliver selfservice workflows , eliminate silos , enhance collaboration , and drive operational efficiency . This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless , personalized business transformation – all built on reliable and trusted data .”

ServiceNow will also bring Boomi ’ s advanced , lightweight API Management ( APIM ) solution to its customers , to help deepen ServiceNow ’ s suite of intelligent automation solutions .

Purpose-built to streamline experiences for application creators , Boomi ' s modern APIM platform provides a centralized view across a user ’ s API landscape , empowering creators with complete visibility to quickly discover , provision and secure their APIs no matter where they reside .

The new offerings are expected to be available later this year . p

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