INTELLIGENT BRANDS // Software for Business

New report says the rising demand for efficiency and automation coupled with the growing adoption of case management software ( CMS ) are significant market shapers .

This expansion reflects a robust CAGR of 9.89 % during the forecast period , the report says .

The report identifies the growth trajectory as underpinned by several key drivers .

Primarily , there is an increasing demand for efficient case handling and data management across various sectors including legal , healthcare and social services .

Further fueling the market ' s expansion is the integration of advanced technologies such as AI , machine learning and cloud computing into CMS .

The report identifies the case management software market as highly competitive , with leading companies such as AbacusNext , Actionstep , Athena Software , Casebook , CoCounselor , CosmoLex , FAMCare , IBM , Rocket Matter , Salesforce and Social Solutions .

Collectively , the report identifies these firms as holding approximately 65 – 75 % of the market share .

Their competitive strengths are reinforced by ‘ aggressive ’ research and development activities , as well as strategic partnerships and collaborations that highlight their commitment to broadening and enhancing their market footprint and the range of services they offer , the report says .

Competition , the report says , is driven by factors such as pricing strategies , product quality , and the degree of technological innovation . As the market continues to grow , the competition among these top players is expected to become even more fierce . The constant drive for innovation and the need to meet changing consumer demands and comply with strict regulatory standards are pronounced . This dynamic environment is expected to stimulate further innovation and strategic efforts by these leading firms , driving growth and ongoing changes in the sector .

In 2023 , the United States held a dominant position in the case management software market , securing 80.33 % of the market share .

The report says this substantial market share reflects the advanced technological infrastructure and the strong presence of leading software companies within the country .

The US market is said by the report to benefit from a robust ecosystem that supports innovation , including significant investments in R & D and a competitive business environment that drives the adoption of new technologies .

Moreover , the US is projected to maintain its leadership with the highest CAGR of 10.09 % during the forecast period . This growth is anticipated due to several factors including the increasing demand for automation and efficient data management across various sectors .

The report concludes that the North American case management software market is robustly supported by the critical need for efficiency and automation across various sectors .

As organizations continue to navigate the complexities of digital transformation , the adoption of case management software is expected to grow , reinforcing its position as a backbone of enterprise efficiency and innovation , the report says . p

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