CIO OPINION industries – financial services , manufacturing , public sector , healthcare – and the global pattern transcended borders .
These findings are compared with Gallup ' s World Poll , which found that 85 % of employees hate their jobs .
New research from Microsoft and LinkedIn found that nearly 50 % of people are considering leaving their jobs in 2024 . There is a compelling argument that intelligent automation ( and all its benefits ) can become a morale-boosting friend for employees rather than a soul-crushing enemy .
Automation and workforce liberation
The world we think we know is changing fast and the forces of change are transforming how we work and learn . Automation technologies ' mass adoption quickly sweeps away our traditional workplace , primarily dominated by repetitive chores . This doesn ' t mean we are sweeping humanity away with it . Instead , we are freeing ourselves from dull , tedious and often errorprone tasks to focus on what we are good at – problemsolving , critical thinking and creative application .
The real beauty of automation is its ability to take over the role of routine tasks with near-perfect precision . By assigning these tasks to a digital workforce , business leaders can liberate their human workforce to concentrate on mission-critical tasks to add genuine value . We saw this in our global survey , with 45 % of respondents saying automation saved time to focus on business strategies , skills development , and career growth .
Automation can enhance employee confidence . If employees are happy , customers will be satisfied – it ' s a virtuous circle .
Of course , the bottom line matters most . This is where automation can make the most significant impact . If your workforce is freed from the shackles of repetitive tasks and if those tasks are now being processed with increasing accuracy and speed , then your team will provide improved customer experiences .
In other words – they are delivering results .
That said , while intelligent automation can do miracles with your data crunching , it can never replace the human spirit and intellect .
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