GET TO KNOW from my experiences , I now coach people that in order to succeed and feel happy in your career you have to feel convicted and resonate with more than the technology and career opportunity ; you need to want to work with the team and feel you will learn from them . It ’ s the veto card . forecast conditions to optimise performance . Used right , AI is a game changer .
What do you currently identify as the major investment areas in your industry ?
All the chapters of my career novel have brought me to where I am today , and for that I am grateful . Having spent the past five years as Head of Product at Cisco ThousandEyes and now as the new General Manager , I ’ m thrilled about my own next chapter and that of the business . In early June , we announced Digital Experience Assurance , the new era of assuring digital experiences across every network , radically shifting IT operations from monitoring to action . To spearhead this is the honour of a lifetime .
What do you think has emerged as the technology trend of 2024 and why ?
AI will have a similar impact on business as the Internet has . It ’ s fundamentally reshaping businesses and creating new opportunities for IT operations . We ’ re at a stage where the dataset generated by a business is beyond human scale , and intelligence lives in harnessing the data for new applications .
Using ThousandEyes as an example , AI-native solutions allow us to take more than 650 billion daily measurements across the globe , correlate insight , and provide that intelligence to our customers . This empowers them with quick and actionable insight as to what issues are occurring across both the owned and unowned environments that they rely on to run their business and deliver digital services . Not only can we leverage AI to quickly see what ’ s happening across the global Internet , but we can apply models to predict and
Digital experiences are more complex than ever before . But at the same time , more critical than ever . Hospitals can ’ t provide patient care without their networks . Grocery stores stand still if their point-of-sale machines can ’ t connect to the Internet . Workers connect from home , cafes , aeroplanes , and more . Powering all of this is the Internet , which has become the delivery mechanism for mission-critical customer and employee applications , services , and websites . The ability to manage not just the environment you own but the ones you don ’ t , has become mission critical .
As part of the broader industry focus and investment to achieve digital resilience in the face of outages and other disruptions , Digital Experience Assurance is an emerging IT management discipline that maps and visualizes the unowned portion of digital delivery together with the owned portion to create a unified view and understanding of how an experience is delivered to users .
It ’ s an approach based on AI-native functionality and access to data across internal and external environments at scale to quickly pinpoint the source of an issue and generate recommendations to guide or automate action across the entirety of the underlying infrastructure that impacts the delivery of a digital experience . There ’ s a competitive advantage for businesses to adapt to these new environments , and we ’ ll continue to see innovation . p
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