NEWS
ServiceNow accelerates agentic AI roadmap with Cuein acquisition
ServiceNow has signed an agreement to acquire Cuein , a leader in AI native conversation data analysis and insights . the right moment to drive meaningful success and productivity gains for customers .”
Cuein will help advance the effectiveness of ServiceNow AI Agents by enhancing their ability to understand , process and transform data from siloed customer interactions across different channels and systems into a comprehensive analysis with actionable insights .
ServiceNow expects to close the acquisition of Cuein in Q12025 . Financial terms of the deal were not disclosed .
This acquisition continues to fuel ServiceNow ’ s roadmap in agentic AI and reinforces its role as the AI platform for business transformation .
“ ServiceNow is at the forefront of the agentic AI revolution , redefining what human-centered AI can achieve across the enterprise , and the acquisition of Cuein is essential to our vision of creating more integrated , intelligent systems that connect AI agents , data , and workflows ,” said Dorit Zilbershot , Group Vice President of AI Experiences and Innovation , ServiceNow .
“ At Cuein , our mission is to help companies improve service experiences by analyzing conversation data to uncover deeper insights within business processes ,” said Mayukh Bhaowal , cofounder and CEO of Cuein . “ With ServiceNow ’ s innovative AI and workflow capabilities , we can build on this foundation , enabling AI agents to autonomously access and act on the right information at
Tranquility AI emerges from stealth with venture backing to transform criminal justice investigations
By creating detailed timelines and uncovering critical connections within data , TimePilot enables investigators and prosecutors to piece together the full story and accelerate the path to justice .
Tranquility AI , a startup building AI technology solutions to enhance criminal justice investigations , has emerged from stealth mode with venture backing from Quiet Capital , MaC Venture Capital and Champion Hill Ventures .
The company was founded by a team of seasoned veterans in cybersecurity , law enforcement and intelligence . Co-founder and CEO Jim Penrose served as the Technical Director for Counterterrorism during his 17-year tenure at the National Security Agency and Co-Founder and Board Chairman David Harvilicz is a serial cybersecurity entrepreneur and former Acting Assistant Secretary for Cybersecurity within the US Department of Energy .
Tranquility AI ' s flagship product , TimePilot , leverages advanced AI technology to streamline investigative workflows and empower law enforcement officials to work faster and more accurately .
Designed for both public and private sector customers , TimePilot consolidates complex evidence into one seamless platform , processing vast data sources such as video surveillance , social media , cell phone downloads and jail phone calls in 120 languages .
" Violent crime is skyrocketing , cybercrime is becoming more complex , and hiring within law enforcement is slowing ," said Penrose .
" Investigators and prosecutors are stuck with antiquated tools that can ' t keep up with today ' s challenges . TimePilot was built to be a force multiplier , enhancing the productivity of everyone from seasoned detectives to first-year analysts and enabling them to close cases faster and more effectively ." p
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