NEWS
Marchex adds to its auto dealership solutions with engage for service
Marchex has launched Engage for Service, its latest AI-powered solution for auto dealerships, designed to help service centers better understand their customer engagement, elevate customer satisfaction, recover lost opportunities and boost revenue.
Auto service centers are the backbone of dealerships, handling approximately 50 % of all inbound calls. Key issues include cost disputes, scheduling conflicts, missed calls, repairs miscommunication, long wait times, and lack of follow-up. This new solution is pitched as being a significant help improve each of these areas.
Engage for Service delivers powerful capabilities including:
• Boost Service Appointment Bookings – turn more calls into scheduled service appointments.
• High-Value Opportunity Alerts – receive timely alerts( via email or SMS) on missed high-value appointment opportunities.
• Survey Every Interaction – a CSAT score and other important sentiment factors on every conversation for a complete picture of the customer experience
• Reputation Rescue Alerts – allows an alert setting for negative experiences to get ahead of negative dealership review.
“ The launch of Engage for Service underscores our commitment to providing dealerships with the solutions they need to increase revenue, reduce customer churns and increase the value of a dealership’ s brand,” said Troy Hartless, Chief Revenue Officer at Marchex.
“ This new AI-powered solution will significantly help drive more ROs while increasing customer lifetime value.”
The Marchex suite of solutions for automotive dealers includes Marchex Engage for Automotive Sales and Service and Marketing Edge.
Leonardo selects Wind River VxWorks to deliver software-defined advancements for aerospace and defense safety system
Wind River has announced that
Leonardo, one of the world’ s leading players in the aerospace, defense and security sector, has selected VxWorks realtime operating system( RTOS) to deliver software-defined advancements for its stateof-the-art safety-related radio frequency( RF) system on multicore processor architectures.
To address the challenge of using different multi-core processor architectures for individual system functions within the Leonardo RF system, the company is using VxWorks to provide a common application runtime environment across processor architectures. Leonardo is developing applications to run on VxWorks and will undergo DO-178C DAL C certification. new opportunities are emerging to advance aerospace and defense systems,” said Jay Bellissimo, President, Wind River.
“ Together with Leonardo, we can help companies navigate a shifting technology landscape – extending the performance and lifespan of their systems while reducing program and certification risk.”
VxWorks provides flexible single-core and multi-core support on different architectures, enabling individual systems to be configured depending on application performance requirements and safety certification requirements.
The first and only commercial RTOS to support Open Container Initiative( OCI)- compliant containers, VxWorks OCI container implementation uses a lightweight minimal footprint combined with VxWorks Real- Time Processes( RTP). This enables the development of containerized applications on VxWorks and can enable Leonardo to rapidly deploy new software-defined capabilities.
“ As multi-core processors drive an increasingly software-defined world,
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