TRENDING
AI solutions are more than twice as likely to report reduced digital exhaustion from using AI( 59 %) than those without integration( 28 %).
The IT department leaving the rest of the organisation behind when it comes to AI
Whilst only 29 % of workers believe AI has moved out of the‘ pilot’ phase in their org, IT leaders refute this with 55 % believing it has moved beyond the pilot phase. This points to a noticeable gap between the perception of the IT department vs workers themselves. This boils down to the use of AI on a daily basis with 76 % of IT leaders having a strong understanding of how AI can impact day-to-day work – while only 44 % of all knowledge workers say the same.
Thirty-seven per cent of employees also say there’ s no clear owner of AI strategy, compared to just 13 % of IT leaders.
Saket Srivastava, CIO, Asana, said:“ Without alignment between IT and the business, AI doesn’ t scale, it stalls. You get technology without context, training without application, and implementation without accountability. The tools show up, but the impact doesn’ t. But when IT and business leaders align around a shared vision – with clear ownership, shared goals and real enablement – AI moves from isolated wins to organization-wide transformation.”
Greater education is needed around AI agents
When it comes to AI agents at work, 39 % of workers said they are excited about the potential but only 27 % are confident in their ability to use them – 45 % are curious to learn more.
Asana’ s study explored some of the reasons that employees may be holding back from embracing AI agents – understanding, experience and infrastructure.
• Most employees still don’ t know what AI agents are: Only 41 % of workers can correctly define AI agents
• Hands-on experience is rare: 32 % of workers say they’ ve never used – or barely know – what AI agents are
• Lack of policy: Only 16 % of workers are confident their organization has a policy for AI agent use
Organisations using AI across all teams see increased revenue
When looking at long-term success, IT leaders are optimistic about when they will truly start to see ROI from AI.
24 INTELLIGENTCIO NORTH AMERICA www. intelligentcio. com