FEATURE: CLOUD SERVICES AND STORAGE
Raising the bar for cloud services and enterprise storage
Bill Tanner, Features Editor, Intelligent CIO North America, talks to Eric Herzog, CMO at Infinidat, and John White, COO at US Signal, about the strategic backbone of modern digital infrastructure. They discuss the critical role of unwavering customer support, continuous innovation, cyber-resiliency and high-performance technology in navigating today’ s dynamic and competitive cloud landscape.
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John, now that you’ ve invested in data infrastructure and launched new services over the past year, what differentiates US Signal from other service providers?
Customer support has always been central to US Signal’ s ethos. It’ s not just something we do well – it’ s our highest priority. Having worked in this industry my entire career, I was familiar with US Signal’ s strong reputation for support and that reputation was only reinforced after I joined.
One example stands out: we guarantee that when a customer calls us, they’ ll speak to a real person within 30 seconds. As the person responsible for our support teams, I was initially sceptical. But it’ s a key performance indicator we actively monitor and it holds true. Whether it’ s a network, cloud or data center issue, our customers are speaking with someone who can help − fast.
Our responsiveness and innovative culture distinguish us. We motivate our teams to create new solutions using emerging technology, boosting engagement. Our OpenCloud, founded on open-source technology, delivers strong performance and continually evolves. Our advantage lies in blending personalized customer service with a dynamic, innovation-focused culture.
Eric, what does US Signal’ s success with InfiniBox say about Infinidat’ s value to service providers like US Signal and enterprise CIOs?
Thirty one percent of our customers are service providers, and they provide extensive IT solutions in demanding markets with compelling services. Why
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