CASE STUDY major improvement, with quicker response times and smoother coordination between our ships, ports and onshore teams.
How did you sell the benefits of the DXC solution to Carnival’ s employees?
We didn’ t need to oversell it. Reliable, intuitive systems matter to our teams whether they’ re onboard or onshore. We involved stakeholders early, made the case through clear communication and focused on how the changes would simplify day-to-day work. Where do you see the partnership with DXC taking Carnival in the future?
designed to improve resilience and ensure operational consistency across Carnival’ s global footprint.
“ This collaboration with Carnival Cruise Line represents a significant milestone for DXC as we continue to expand our footprint in the hospitality and travel sectors,” said Chris Drumgoole, President, Global Infrastructure Services, DXC Technology.“ Our goal is clear – deliver complete operational confidence for our customers by minimizing technology disruptions. By managing their complex IT operations and providing modern solutions, we’ re proud to help Carnival do what they do best, ensuring every guest enjoys their cruise vacation.”
With engineering expertise, industry experience and a strong track record, DXC is a trusted technology partner to leading travel and hospitality brands worldwide. From powering seamless guest experiences to enabling resilient and secure global operations, DXC helps companies modernize core systems and infrastructure to meet evolving customer expectations.
We asked Sean Kenny and Chris Drumgoole further questions about the project.
Sean Kenny
What impact has the rollout of the DXC solution had on Carnival’ s operations so far?
Technology underpins virtually everything we do. The scalability of our operations is massive, with the added complexity of powering at sea, so we need reliable and scalable technology to accommodate the unique operations both at sea and on land. DXC provides that level of skill, responsiveness and depth of knowledge that a company of our size and complexity needs. We expect our IT infrastructure support will see a
This partnership is exactly what we’ re looking for in our digital transformation. We’ re looking ahead to smarter connectivity, better visibility across operations and more personalization for our guests. That all depends on having a strong, secure technology foundation and with DXC, we’ re well positioned to scale, adapt and keep moving forward.
Chris Drumgoole
Were there technical challenges in implementing the DXC solution with Carnival?
This will be a deeply collaborative effort, working closely with Carnival’ s technology and operations teams to fully understand their needs, then deploy an employee-centric delivery model designed to support their workforce across cruise line operations. Clear communication and close alignment will be critical to ensuring a smooth and successful implementation.
How did DXC work with Carnival in implementing the solution?
From day one, we built a close partnership with Carnival’ s technology and operations teams, focused on delivering better outcomes by truly understanding how their people work. Together, we designed an employee-centric IT model that’ s reliable, scalable and easy to manage so Carnival can focus on what they do best, delivering unforgettable experiences for millions of guests annually.
What future technical requirements does DXC foresee evolving over the life of the partnership?
Carnival’ s operations will only become more connected and data-driven. We anticipate rising demand for onboard edge computing, intelligent automation and enhanced resiliency. Sustainability will also take center stage, with technology playing a key role in enabling more efficient, environmentally responsible operations. p
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