CASE STUDY

Leveraging Newgen’ s Small Business Administration Loan Solution, United digitised term loans, construction loans, lines of credit and overdraft facilities on a single interface. Built on a low-code, AI-enabled platform, the solution streamlines the loan lifecycle from origination and renewals to refinancing and modifications. The system integrates seamlessly with United’ s core banking platform, ensuring real-time data updates across all lending processes.

Automated document generation and timely email alerts keep workflows on track and transparent. With built-in master data management and business activity monitoring, the bank carries out system configurations and produces MIS reports that support better decision-making.

Pete Peterson, Chief Retail Credit Officer, United, said:“ Newgen has delivered a well-thought-out solution for our complex workflow scenarios, remarkably improving our user experience. We’ re now prepared to handle increasing loan volumes and process new deals every month. Newgen’ s team has been highly responsive to our requests for modifications and enhancements throughout the project.” designed to replace legacy inefficiencies, unify processes and enable a fully digital lifecycle.

Newgen offered:

• Domain expertise in business lending and compliance

• Rapid implementation capabilities

• A highly configurable platform built to evolve with the bank’ s needs

United now manages all its small business products – term loans, construction loans, lines of credit and overdrafts – on one platform.

The system delivers:

• Lifecycle management from origination through renewals, modifications and automated funding

• Access to credit rules, document generation, workflows and reporting

Deep integration with United’ s core banking system enables real-time updates across workflows. Other integrations include:

• Experian for credit scores

• Title, flood and UCC providers

• E-signature platforms such as DocuSign

• Trustage for legal closing packages

• Document management and compliance tools

These integrations remove redundant data entry, eliminate manual steps and automate due diligence.

Sandeep Hinduja, Head of Banking( US), Newgen Software, said:“ We are delighted to support United Community in its Digital Transformation journey. By leveraging our lending platform, United can serve its customers effectively and efficiently, sustaining its commitment to small business success.”

Q & A with Pete Peterson, Chief Retail Credit Officer, United Community

Can you tell us more about United Community’ s process for integrating Newgen’ s Small Business Lending solution?

United launched a modernisation initiative to transform its small business lending operations in line with customer demand. With a focus on scalability, flexibility, efficiency and compliance, the bank adopted Newgen’ s low-code, AI-powered lending platform as the foundation for this effort.

Rather than upgrading an existing system, United implemented a purpose-built origination solution

The low-code platform supports agile configuration of approval authority frameworks, custom credit policy rules and automated underwriting. Financials, pricing spreadsheets, LTV validations and policy warnings all inform decisions.

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