AI IS RESHAPING IT SUPPORT AND MAKING ROLES MORE VALUABLE THAN EVER
Derek Ashmore, AI Enablement Principal, Asperitas, says AI-driven predictive maintenance is transforming IT support from a reactive function into a strategic discipline that elevates skills, careers and business impact. or years, the story about AI
F in IT has been told as one of replacement. Machines taking over human jobs, monitoring systems around the clock and fixing issues faster than any engineer could. But the real story emerging inside organisations is far more nuanced and far more optimistic.
AI-driven predictive maintenance is not eliminating IT support positions; it is elevating them. By turning support from a reactive firefighting function into a proactive, data-driven discipline, AI is creating new opportunities for professionals who can interpret insights, communicate value and connect technical performance to business impact.
The future of IT support is not about competing with automation. It is about mastering it. Here are five ways predictive maintenance is reshaping and strengthening the role of IT professionals everywhere.
From firefighting to forecasting: the rise of strategic IT support
The traditional rhythm of IT support, waiting for a ticket, fixing the problem and closing the loop, is fading fast. AI-powered predictive maintenance changes that dynamic entirely.
Today’ s IT professionals monitor streams of telemetry enriched by machine learning models that can detect anomalies long before they turn into incidents. Instead of reacting to failures, support teams now anticipate them, using
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