DIGITAL TRANSFORMATION
INTELLIGENT TECHNOLOGY
DXC partners with ServiceNow on a new wave of AI-first enterprise transformation
DXC Technology has announced a multi-year partnership with ServiceNow to accelerate AI adoption and transform enterprise operations at scale.
DXC Technology and ServiceNow have announced a new, multi-year agreement to modernise core enterprise operations and put AI to work at scale. The partnership combines DXC’ s enterprise optimisation expertise with the ServiceNow AI Platform to move from AI experimentation to execution across complex, multivendor environments, while accelerating delivery timelines, reducing manual effort and improving service quality across core business functions.
As Customer Zero for ServiceNow’ s Core Business Suite, DXC will be the first global enterprise to deploy the new agentic AI capabilities for their Global Business Services model. DXC will work with ServiceNow across key functions using AI-driven automation and agentic workflows to reduce manual work, improve cross-functional visibility and streamline processes to enhance speed, consistency and quality. to execution – and that’ s hard when your operations are complex and fragmented. DXC made the decision to go first. As Customer Zero for Core Business Suite, they’ re deploying agentic AI across their own core business functions before bringing it to customers. That’ s not just a partnership – that’ s conviction. That’ s exactly how transformation at scale actually happens,” said Josh Kahn, SVP and GM, Core Business Workflows, ServiceNow
Through the adoption of the Core Business Suite, DXC is adopting an advanced organisational Global Business Services model that consolidates historically siloed back-office functions into a centralised support structure that operates globally across regions and functions.
“ Putting ServiceNow’ s Core Business Suite to work inside DXC allows us to prove what AI-powered operations look like in practice across complex, multivendor environments. With ServiceNow, we’ re simplifying processes, reducing manual work and delivering better experiences for our employees every day. Importantly, that’ s resulting in real business impact, freeing up capacity on our team and giving them the opportunity to focus on building what’ s next with AI. That hands-on experience with agentic AI ensures we can bring customers solutions that are practical, scalable and built for real-world execution,” said Russell Jukes, Chief Digital Information Officer, DXC
This expanded collaboration builds on DXC’ s 17-year partnership with ServiceNow and deepens the work of their joint AI Innovation Center of Excellence, established in 2024 to accelerate AI driven business transformation. •
DXC will leverage ServiceNow’ s agentic AI capabilities to create a unified enterprise experience across critical business services globally. By embedding AI-driven workflows across the enterprise, DXC will automate high-volume processes, improve operational efficiency and accelerate decision-making at scale. Digital agents can continuously monitor activity, surface real-time insights and proactively resolve issues, reducing manual effort while enabling teams to focus more on analysis, innovation and higher-value work.
“ Global enterprises are under real pressure to move from AI experimentation
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