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Through the agreement, VA will leverage Missionforce to provide more timely, consistent and connected experiences while reducing administrative burdens across the department. Building on a relationship spanning more than a decade, the agreement is designed to turn enterprise scale into front-line impact. Salesforce will provide a unified foundation, equipping VA employees with trusted agentic AI, integrated data and advanced collaboration tools.

Missionforce will help connect workflows and systems while deploying FedRAMP High-authorised and HIPAAready AI agents to improve access, outcomes and accountability across Veteran-facing programmes.

“ VA serves millions of Veterans who ' ve given everything for this country – and the people who work there show up every day committed to getting it right for them. Missionforce gives them the tools to match that commitment at scale, seamlessly connected data, AI that works alongside benefits verification and case routing. Slack, already deployed across more than 150 VA medical and outpatient centres, will continue supporting collaboration and patient scheduling initiatives. Salesforce will also enhance Veteran communications, provider engagement and workflow coordination, helping reduce appointment scheduling times.

Missionforce will integrate legacy systems using MuleSoft and Data 360, creating a unified data layer that gives staff and AI agents a real-time view of

“ Every minute a VA employee spends navigating disconnected systems is a minute not spent serving a Veteran. Salesforce gives VA a trusted foundation to connect its people, data, and workflows across the department. The goal is simple: reduce administrative burden, help employees get to the right information faster, and give them more time to deliver the care and benefits Veterans have earned,” said Kendall Collins, CEO, Missionforce & Government Cloud, Salesforce

VA provides healthcare, benefits and other essential services to more than 17 million Veterans, their families and caregivers. Across 170 VA medical centres and more than 1,100 Veterans Health Administration outpatient clinics, the department delivered more than 82 million directcare appointments in 2025. As demand continues to increase, VA is pursuing a more connected approach to improve support while enabling staff to spend more time serving Veterans. every employee, and a foundation of trust built to handle the most demanding missions in government. This is what it looks like when technology truly serves the mission,” said Dave Rey, President, Global Public Sector, Salesforce

The agreement expands Salesforce deployments across three areas. Agentforce Public Sector and Agentforce Health will support 24 / 7 virtual contact centres for patient triage, intake and care coordination, while AI agents will automate each Veteran. Tableau will transform this information into operational insights through reporting dashboards and performance analytics.

The agreement builds on existing Salesforce deployments supporting the Veteran Crisis Line, VA Health Connect, the VHA agentic operating system and the SQUARES platform, helping improve crisis response, clinical contact services, staff collaboration and Veteran eligibility access nationwide. •

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