Intelligent CIO North America Issue 24 | Page 48

The City of Seattle improves its service delivery , while optimizing assets , with Ivanti by adding ITAM to its ITSM platform .

City of Seattle improves ser optimizes assets with Ivanti

Seattle city skyline at dusk

Anyone thinking about embarking on the journey to extend their IT Service Management ( ITSM ) with IT Asset Management ( ITAM ) should have a sit-down with Jenny Rock , Product Engineer , City of Seattle .

A 27-year technology veteran who began her career in the telecommunications industry , Rock has been with the City of Seattle with what is now known as the Collaboration and Workplace Technologies Division . She ’ s part of the service management operation , working with the Ivanti ITSM and ITAM solutions .
The City of Seattle sits on Puget Sound in the US Pacific Northwest and is the largest city in the state of Washington , supporting a population of more than
750,000 . As a city , Seattle is known as a progressive leader in technology , innovation and the environment .
The City of Seattle was tasked to consolidate its several IT departments into one department which it called ‘ Seattle IT ’. Previously , separate teams supported the technology needs of many individual city departments such as power and utilities , transportation services , parks and recreation , courts , police , fire , facilities management , and more – around 50 departments in all . This distributed model resulted in a lot of duplication of processes and effort across the board .
The greatest challenge Seattle IT faced was the lack of standard , shared , day-to-day repeatable processes and
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