Intelligent CIO North America Issue 39 | Page 82

FINAL WORD

It ’ s not me , it ’ s you : A playlist to get you through your break-up with traditional software support

Breaking up is hard to do but Iain Saunderson , CTO , Spinnaker Support , has the tunes to get you through .

We ’ ve been together many years . Like any relationship , we ’ ve had our ups and downs . But recently it feels like we ’ ve been Drifting apart . We once worked together in harmony , but somewhere along the line you stopped supporting us like we needed you to . You ’ re always going after the next big thing and you don ’ t care how that makes us feel . We even joined you on your new , cloud-first adventures . We were worried that if we didn ’ t , we might lose you . We held out hope that you would change .

Where did it all go wrong ? We wanted a partnership of equals , but we ’ ve found ourselves investing more and more into something with dwindling returns .
That familiar anniversary of ours has passed – a reminder that choices about our ongoing partnership need to be made . We ’ ve put together a mixtape we ’ ve been listening to on repeat as we approach this crossroads in our relationship , an emotional outlet to get us through this period of change . Do we continue dancing to a diminishing tune or is it time to gracefully bow out and seek something new ?
Money , Money , Money
When we first met , we paid a significant sum for your software system . A system that we invested huge resources and effort into . And we loved it . It ’ s functional , perfect for our complex infrastructure and highly customized . But as time went on , you told us that we ’ d need to upgrade our system to keep your support . So , we did .
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