FINAL WORD
This became a recurring theme . You kept requesting we upgrade , with the prospect of diminishing support and maintenance looming over us . We compromised , but not on everything . The thing is , there are just some elements of our software stack that we want to keep because they ’ re the best fit for us . Isn ’ t that our prerogative ?
So , you charge us more for the kind of bespoke support we need . And then we find ourselves paying for bundled support packages for products we don ’ t use , because that ’ s the way you do things .
We were desperate for that special relationship with you . We just wanted to feel like your priority . But you don ’ t understand the intricacies of our business needs and requirements . You just keep charging us more for less and less of your support .
That Don ’ t Impress Me Much
Recently you asked us to embark on a new and exciting journey with you , a journey that would transform our software environment . You promised us better functionality and access to the latest technologies . We hoped that by migrating to S / 4 HANA , we ’ d get more of your attention back .
We did as you asked . Then you announced that to access some of your next-generation innovations , we ’ ll have to pay you more . Everything is on your terms : we have to use your cloud hosting services and transformation program . There we were thinking that , with our on-premise system , we ’ d still be eligible for those AI innovations you raved about . Now we ’ re left feeling like we ’ ve been strung along all this time .
Why do we always have to align with your expectations and objectives to get the most from you ?
Sorry Seems to Be the Hardest Word
What have we gotta do to make you support us ? We rely on you to support our systems and to help us find ways to innovate and move forward with our business . But you keep announcing that support for your products – products that we love and use – is ending .
www . intelligentcio . com INTELLIGENTCIO NORTH AMERICA 83