FEATURE : 2024 CIOS ’ PRIORITY
• SaaS subscriptions – while IT should govern SaaS internally , costs should be distributed across individual business functions
• Emerging technology – The leadership team should look at emerging technology as an investment and focus on the value it can deliver
• Legacy systems – If there needs to be an element of cost takeout , it ’ s here . CIOs should look to explain these costs in terms of business value and identify levers where possible to help reduce spend .
CIOS NEED TO EMBRACE THE IDEA THAT EVERY COMPANY IS NOW , TO SOME EXTENT , A TECHNOLOGY COMPANY .
Consider customers and employees when building new systems
Optimizing customer service dominates the objectives of Digital Transformation projects .
While enhancing a business ’ s interface with its customers often has the most significant short-term impact on ROI , it is a common pitfall to ignore internal operations , as the long-term impacts of a better employee experience can be equally significant .
Businesses with outdated technology often struggle to hire and retain talent .
I was recently working with a client whose organizations ’ outdated systems were hindering his ability to retain new hires .
They would walk in and immediately want to leave as they were unwilling to learn how to navigate outdated systems .
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