CASE STUDY
Canada Post is transforming its IT model to better serve the changing needs of Canadians and businesses and lead in the rapidly evolving parcel delivery market . The postal service has entered into an agreement to transition Innovapost – its IT shared-service provider – to Deloitte Canada .
With ecommerce expected to double in Canada over the next decade , powerful IT is essential for the retail economy and for Canada Post .
The changes are pitched as helping Canada Post better deliver the digitally enabled products and services Canadians need – while ensuring the postal service continues to be a vital economic link for the entire country . competitive parcel market ,” said Doug Ettinger , President and CEO , Canada Post . “ This change not only enhances our strategic focus , it also ensures we have the world-class expertise in place to deliver results for Canadians .”
Located in Ottawa , Innovapost has been an important partner for the Canada Post Group of Companies .
Following a detailed examination , it was determined the current shared-service model was not providing the speed and agility needed for Canada Post to compete in the future .
The sale and agreements with Deloitte Canada follow a comprehensive , multi-stage bidder selection process .
“ This is the start of an exciting journey to transform Canada Post ’ s IT model so that we can better meet the demands of our customers , particularly in the
The intention is to provide Canada Post with the worldclass IT support and expertise it says is needed to deliver more for Canadians and Canadian businesses .
THIS IS THE
START OF AN EXCITING JOURNEY TO TRANSFORM
CANADA POST ’ S IT MODEL SO THAT WE CAN BETTER MEET THE DEMANDS
OF OUR CUSTOMERS .
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