CASE STUDY
This transformational transaction is expected to close in the coming months , subject to customary closing conditions .
The Canada Post Group of Companies ’ operations are funded by revenue generated by the sale of its products and services , not taxpayer dollars .
“ We welcome the opportunity to provide Canada Post with strategic support to serve the changing needs of their customers and Canadians more broadly today and to make available the latest technologies needed to build an inclusive and resilient digital future ,” said Anthony Viel , CEO , Deloitte Canada .
“ The Innovapost team will complement our team to inspire innovation , collaboration with organizations to evolve their business , economic growth and productivity . Collectively , we will chart an accelerated path enabling Canada Post to remain competitive and grow in today ’ s disruptive technology landscape .”
A new CIO organization
As part of the transition , Canada Post will retain from Innovapost the expertise needed in-house to provide strategic leadership for the company ’ s IT agenda and the agility to bring innovations to customers faster .
Franco Chirichella , President and CEO of Innovapost , will become Canada Post ’ s new Chief Information Officer , leading a team of former Innovapost leaders who will also transition to Canada Post in the new organization or other roles supporting the Corporation ’ s IT transformation .
The plan positions the company for growth in Canada ’ s ecommerce market while delivering on its core mandate of providing reliable delivery of mail , packages and parcels to every Canadian address .
Establishing a new strategic partnership
As part of the agreement , Deloitte will deliver and support Canada Post ’ s day-to-day IT operational services .
The majority of the organization ’ s employees will be integrated with Deloitte to provide for a seamless experience for Canadians and businesses .
In September 2023 , the Corporation opened the Albert Jackson Processing Center , doubling its parcel capacity in the Greater Toronto Area and improving service across the country .
The leading edge $ 470-million , zero-carbon facility in Toronto ’ s Scarborough district can process one million packages a day at full capacity – making it Canada ’ s new ecommerce hub .
Going forward , Deloitte Canada will provide IT services to Canada Post and its Group of Companies .
This collaboration brings together an effective mix of talent , technology and business capabilities to achieve desired outcomes and continued growth in highly competitive markets .
Over the last two years , Canada Post has been executing a comprehensive transformation plan , focused on the rapidly evolving postal needs of the country .
“ The Albert Jackson Processing Center is much more than a building – it is a generational investment in the future of our country ,” said Ettinger .
“ This facility will drive our network nationwide and help support the Canadian economy for decades to come . It will solidify Canada Post as our country ’ s ecommerce delivery leader .”
The transformation comes as Canada Post confirmed a $ 290-million loss before tax in third quarter of 2023 .
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