FINAL WORD
• What kinds of tasks are AI systems best able to help with today , which have drawbacks or pitfalls and what capabilities are likely in the future
• What are we doing to help enable , educate and support all of our teams on their journey to gain AI skills and experience ?
• How can we apply AI to augment our internal business processes and operations , whether routine everyday tasks , customer interaction or strategic product development ?
Education , engagement and the people factor
Organisations shouldn ’ t feel they have to have a dedicated AI department , but rather engage employees across every function to charge up AI in their everyday role . Every employee should feel empowered to improve their AI literacy , regardless of which department they sit in . AI is not just the preserve of the dev team , or the tech folk – far from it .
Companies need to do much better than simply crossing their fingers that employees won ' t paste confidential information into ChatGPT . Instead , it can be more beneficial to provide licensed , approved AI tools with guidance on how to use them and with what data sources . Employees will feel more empowered and confident to use GenAI and organisational safety will still be intact .
With AI becoming more advanced and an increasingly visible part of the software employees use to deliver their everyday tasks , confusion and wariness are understandable .
As CAIO it ’ s always in front of my mind that it is the workforce as a whole that ’ s using these tools and
It ’ s critical to employ tools like GenAI with a common , agreed idea of what ‘ good ’ looks like for the outcome you ’ re trying to achieve .
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