COUNTRY FOCUS : CANADA
Wiesblatt , who is based in Toronto . He has a nearly 20-year history in the CX space and has brought new energy and focus to the Canadian market .
What opportunities are partners who have made the move to the cloud seeing ?
There are so many “ new ” things we can do together in the cloud that were either very difficult or impossible on-prem . We have a large ecosystem including large players like Salesforce to all the partners in our Genesys AppFoundry providing integrated solutions and add-ons to Genesys Cloud . This brings new services opportunities for our partners and allows them to deliver even better outcomes for their customers .
How is Genesys encouraging partnerships between itself and multiple partners around specific deals ?
Our mantra on the North America Partner team is “ All Partners , All the Time !”. Quite frequently , we ’ ll see multiple partners supporting and delivering a Genesys solution for a customer . We may have a GSI in the boardroom influencing global CX strategy , a VAR / SI
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