CASE STUDY
Genesys and Lighthouse Works , a business processing outsource organisation ( BPO ), are partnering to help increase global career opportunities for individuals who are blind or visually impaired ( B / VI ).
Together , the companies are delivering an accessible experience orchestration solution any organisation can deploy to empower B / VI individuals in the contact centre workforce .
According to the World Health Organization , at least 2.2 billion people globally have a near or distance vision impairment . In the United States alone , nearly 70 % of people who are blind or visually impaired are not employed as reported by the National Industries for the Blind .
To increase job opportunities for this underrepresented community , EquiVista by Lighthouse Works is available now only on Genesys Cloud . The launch of EquiVista advances the commitment of both Lighthouse Works and Genesys to support underserved populations through a people-centric approach to innovation .
Building on Lighthouse Works ’ own use of Genesys Cloud , this new application equips organisations all over the world with a simplified user interface that can be tailored for individuals aligned with their visual abilities . EquiVista incorporates Jobs Access with Speech ( JAWS ) screen reading software to create more efficient workflows through automation , enabling B / VI individuals to use Genesys Cloud to seamlessly engage with customers .
The solution provides organisations with :
• The ability to automate repetitive behaviors
• Streamlined workflows for improved efficiency
• Hotkey support for simplified control
WITH THIS TECHNOLOGY , ORGANISATIONS HAVE A
MASSIVE OPPORTUNITY TO INCREASE THEIR IMPACT AND CONTRIBUTE TO A
MORE EQUITABLE WORLD .
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