CASE STUDY
• The ability to comply with federal and international regulations including Web Content Accessibility Guideline ( WCAG ) 2.2 level AA conformance standards
• Granular user interface customisation allowing each agent ’ s desktop to be adapted to their abilities
EquiVista comes at a time when technology and accessibility are at the forefront of global business strategies . According to Forrester , 62 % of respondents in North America , 55 % in Europe and 63 % in Asia report a top-down commitment to accessibility at their organisations with the work actually happening to deliver on those commitments . Several global initiatives on the horizon are focused on removing barriers for disabled individuals – making the availability of EquiVista in the customer experience market even more timely .
The 2030 Agenda for Sustainable Development adopted by the United Nations General Assembly
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