EDITOR ’ S QUESTION
coordinate responses before responders become aware of them .
Adding genAI capabilities turbocharges these defenses . GenAI can take a first pass at drafting communications , postmortems , automation runbooks and more , helping teams use their capacity for more value-added work . The ability to query data offers them a richer and more detailed understanding of what ’ s happening in a fraction of the time so they can get to resolution faster . They can also incorporate learnings into future response strategies , including standardizing incident management , streamlining operations and automating key workflows to scale smoothly and reduce cognitive load .
This preserves human capacity and makes systems more resilient , giving teams the tools they need to make decisions and communicate quickly and decisively , thus minimizing customer disruption , reputational risk and revenue loss from operational failures .
At PagerDuty we developed several key features we think bring this promise to life .
Together , they ’ re called PagerDuty Advance – genAI capabilities we ’ ve embedded across the PagerDuty Operations Cloud . Designed to help organizations accelerate digital transformation initiatives while empowering responders to work faster and smarter , PagerDuty Advance includes :
• PagerDuty Advance Assistant for Slack and Microsoft Teams : A chatbot designed to lighten responders ’ cognitive load by providing incident
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