INTELLIGENT BRANDS // Software for Business
ServiceNow and Rimini Street partner on new enterprise software model
New solution enables transformation without disruption by combining ServiceNow ’ s AI Platform with Rimini Street ’ s proven enterprise software support without the costs of mandatory upgrades , migrations or re-platforming .
ServiceNow and Rimini Street have announced an expanded partnership that enables organisations to unlock value in existing ERPs and enterprise applications to fund new innovation and growth .
The new solution combines the power of the single architecture , single data model of ServiceNow with Rimini Street ’ s proven enterprise software support , in order to accelerate customer innovation across procurement , finance , supply chain , HR , customer service and IT – producing significant and immediate savings that fuel net-new innovation , unmatched user experiences and AI-driven productivity gains with the ServiceNow platform .
“ Twentieth century systems have created a mess of complexity that hinders 21st century innovation ,” said Bill McDermott , Chairman and CEO , ServiceNow .
“ ServiceNow ’ s partnership with Rimini Street gives customers a more unified , intelligent platform to maximise their existing software investments , for faster paths to transformation . Together , we are enabling a brighter future where technology unlocks unprecedented potential .”
Seth Ravin , Chairman and CEO , Rimini Street , said :
“ This new partnership truly brings together the best of ServiceNow innovation and Rimini Street enterprise software support capabilities to solve this common – but complex – IT challenge .”
The new solution is designed to help organisations from business case to deployment to value realisation , including :
• ServiceNow AI platform for business transformation to transform ERP : ServiceNow provides industry-leading modernisation capabilities through the Now Platform , enabling organisations to improve productivity and maximise business outcomes and deliver modern , consumer-like experiences to all users . Rimini Street will design , deploy and manage the Now Platform as an innovation layer for ERP customers with its experienced and certified ServiceNow team , funded by efficiencies and savings through Rimini Street ’ s support and management of the existing enterprise software foundation .
• Rimini Support to optimise and extend the life of current enterprise software : Replaces software vendor maintenance of traditional perpetually licensed software with third-party support , providing significant annual support fee savings , improved service levels , full coverage for customisations and no required upgrades or migrations for a minimum of 15 years .
• Rimini Manage for robust application management : Manages and runs both traditional on-premises licensed software and SaaS applications , either by itself or in combination with vendor replacement third-party support . Rimini Manage relieves the IT department from the day-to-day software operating and support tasks to enable focus on driving innovation and value for the enterprise .
“ It is imperative that enterprises accelerate AI innovation , digital transformation and workflow automation without being slowed by the complexity and cost burden of upgrading or migrating existing enterprise software ,” said R “ Ray ” Wang , Principal Analyst , Constellation Research .
“ Customers seek a comprehensive , all-in-one optimisation and innovation solution that can accelerate and improve productivity , increase profitability and enhance competitive advantage .” p
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