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‘‘ business bank managing mortgage processing , a healthcare provider handling claims or a retailer , business processes shape operations . For example , Petrobras , a leading oil and gas company in Brazil implemented AI across nearly all its departments – from HR to finance and supply chain . One notable application was in tax computation , a process that had always been traditional for the company . With thousands of tax code changes every year , it used AI to ingest the new laws and recompute taxes accordingly . In just three weeks , the company saved over US $ 100 million in taxes , highlighting the potential of AI for not just process optimisation , but for reimagining how processes function in the age of AI .
In the healthcare sector , AI is helping to reduce physician burnout . For instance , Boston Children ' s Hospital , the top children ' s hospital in the US , uses AI and automation to alleviate administrative burdens on doctors . Typically , physicians spend around 25 % of their time on administrative tasks like capturing notes and managing pre- and post-visit duties and this takes time away from patient care . By automating these processes , the hospital improved both physician wellbeing and the patient experience .
In the banking sector , a bank like KeyBank automated over 288 processes across its operations to improve business efficiency . Similarly , PNC Bank automated hundreds of processes including those in its retail branch operations . At over 10,000 branches , AI agents now assist bank staff and help customers to reduce wait times .
These examples demonstrate the power of AI to transform industries by enhancing speed and efficiency . Across all sectors , the key to success is automation , not just to replicate current processes but to envision new business possibilities .
You offer an open platform that integrates with hundreds of enterprise applications across numerous environments . Tell us how this benefits customers vs . those who don ’ t offer this service ? approach covers the entire business process and spans across all these platforms .
In contrast , many AI vendors focus on improving their own specific applications . While this is understandable given their responsibility to shareholders , it doesn ' t address the broader customer challenge . By improving only these isolated systems , you don ' t enhance the overall efficiency of the business process . This is where Automation Anywhere stands out ; by integrating across all the applications a business uses we align with a business leader ' s goal of accelerating operations . This approach enables us to deliver a ninefold return on automation , thanks to the open nature of our platform and its ability to seamlessly integrate with diverse systems .
How do partnerships like those with AWS and Google Cloud strengthen your platform ’ s offering ?
We collaborate with over 200 partners in various capacities and leverage our open platform to integrate the best available capabilities . Our two key partners , Amazon and Google , provide us with unparalleled scalability . Thanks to their support we manage 300 million processes globally across 16 data centres and numerous private clouds . These hyperscalers play a crucial role in enabling such scale . In addition , they offer unique AI capabilities and models . For example , Amazon contributes through Bedrock and SageMaker , while Google provides tools like Vertex AI , Gemini and other innovations . All of these are seamlessly integrated into our platform .
When we manage end-to-end business processes , we combine the finest offerings from each partner and this would have been a complex task for customers to handle on their own . By bringing together these advanced capabilities from different providers , we ensure that customers benefit from the best solutions available .
How do you see Automation Anywhere changing the future of work for employees in large companies , especially for non-technical teams ?
Most businesses today rely on vast numbers of applications . For example , a typical Fortune 2000 company uses an average of 3,000 applications and to manage this complexity , they need a platform capable of integrating with all these applications . We currently support about 30,000 applications and there ' s virtually no system we can ' t work with . Our
Why does change need to happen ? Just because technology exists and offers solutions doesn ' t mean we should automatically adopt them . The choice to embrace technology is a human one . For the past 16 years , productivity has stagnated , and the working population is declining globally . It ’ s only a matter of time before every country experiences productivity
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