FEATURE: CLOUD SERVICES AND STORAGE
They inquired about fostering an open-source environment, so we explained our support structure and highlighted our partnership with ShapeBlue, which provides us with expert knowledge. They also asked about our hardware, and we mentioned that we use enterprise-grade equipment such as Dell servers, Arista switches and Infinidat storage.
The conversation then moved to performance issues:“ Are we truly able to compete with the leading public cloud providers?” We directed them to our independent third-party benchmarking results. In many instances, particularly with Oracle workloads, we outperformed Azure’ s performance – something customers can confirm directly on our website.
Our pricing process works similarly. We provide a calculator that allows customers to input their current inventory data and compare costs. In this instance, our quote was only half of Azure’ s price. Naturally, there was some disbelief, but that’ s the goal – to present a strong alternative.
My message to CIOs: embrace new opportunities and stay adaptable as the industry evolves. Multi-cloud isn’ t just a trend anymore – it’ s a practical reality, with major providers like AWS and Azure offering integrated management tools. Recent events, such as Broadcom’ s acquisition of VMware, provide a perfect moment to reevaluate your strategies. By doing so, you can cut costs, improve performance and free up your teams to focus on higher-value initiatives. If you’ re still spending excessive time on routine tasks like maintaining VMs or checking backups, it might be time to see the bigger picture.
John, how is US Signal leading change in the cloud hosting market – and what’ s the value for enterprise customers?
Our goal is straightforward: ensuring our clients see genuine value. This involves delivering strong Service Level Agreements( SLAs), a solid return on investment, and a service that encourages innovation. We strive for a 100 % SLA to guarantee uptime and provide our clients with peace of mind.
We aim to be a reliable, invisible utility provider while helping customers innovate. Our OpenCloud platform, shaped by customer feedback, offers a flexible, costeffective alternative powered by Infinidat, giving them control and confidence.
Eric, what has Infinidat provided to US Signal, and how has that enabled them to deliver on their private cloud strategy?
Before the Broadcom acquisition of VMware, we ensured compatibility across VMware, containers and Red Hat OpenShift, maintaining full certifications and participating in industry events. While many clients still rely on VMware, the move toward containerization is gaining speed – and we’ re prepared.
Our technology features a distinctive triple-active controller architecture that differentiates us in the market. Moreover, 70 % of support issues are proactively resolved by AI within the storage system, highlighting a proactive support approach. Each customer is also assigned a dedicated technical advisor who works directly with them, bypassing traditional Level 1 and 2 support, and bringing over a decade of enterprise storage expertise from the start.
We’ ve proven our excellence through actions, not just words. We’ ve received the Gartner Peer Insights Customer’ s Choice Award seven times, a recognition driven purely by customer reviews, not analyst opinions. Customers frequently highlight how our systems operate flawlessly for years without outages. For service providers, maintaining uptime means more revenue, while downtime results in refunds.
Our service provider customers, such as US Signal, aren’ t building their own hardware like Amazon or Google do. They don’ t have 10,000 engineers. They want to focus their valuable resources on innovation,
Over the next decade, organizations that emphasize innovation today will have a competitive edge. They should cut operational costs by streamlining repetitive tasks and resolving infrastructure issues to save time and resources. Offering easy-to-use Infrastructure as a Service( IaaS) with reliable support and SLAs allows customers to concentrate on core priorities such as AI development, Digital Transformation and improving customer experiences.
Eric Herzog, CMO at Infinidat
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