This month we feature InspiriTec, a US social enterprise IT services provider, modernising its help desk and contact centre operations with the Genesys Cloud platform.

InspiriTec reduced average handle time by 15 % and cut client onboarding time nearly in half, strengthening operational efficiency while elevating the customer experience. More importantly, the transformation reinforced the organisation’ s belief that technology, when paired with empathy and purpose, can unlock extraordinary results.

On p14, InspiriTec President and CEO John Connolly says the technology decision was never just about upgrading systems – it was about reinforcing the organisation’ s mission and ensuring that its workforce could continue to thrive

Bill Tanner Editor

On p24 we look at Forrester Research’ s latest analysis arguing that converging advances in generative AI, physical AI and AI-native cloud platforms are compressing development cycles and bringing humanoid robots closer to commercial reality.

Humanoid robots have long occupied a liminal space between research ambition and commercial reality. Analysts at Forrester Research argue that the balance is finally shifting as three technology currents – generative AI, physical AI and AInative cloud platforms – converge to compress development cycles, reduce costs and narrow the gap between simulated promise and real-world performance.

Surging AI workloads are forcing a fundamental rethink of rack-level power. As traditional designs give way to open compute power shelves and high-voltage DC architectures, the challenge is no longer just delivering more power but doing so safely, flexibly and at scale. Calvin Nicholson, Senior Director of Product Management at Legrand, explains how infrastructure strategies are evolving to meet the demands of next-generation high-performance environments on p35.

In our new feature Talking Point on p18 we report on new research from Software Improvement Group that finds private equity firms are rapidly adopting AI pilots but struggling to embed the technology across core business processes due to weak software foundations.

This disconnect is emerging just as private equity faces expensive assets, swollen exit backlogs, slow liquidity and buyout returns that increasingly look modest compared with public markets.

Just a sample, then, of what’ s inside.

Have an innovative month. Make stuff happen. www. intelligentcio. com

INTELLIGENT CIO NORTH AMERICA

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